RETURNS
At EXOTEK RACING, your satisfaction is important to us. We allow returns and full credit to the original customer (minus shipping) for any unused products that are returned to us, shipping paid, within 14 days of purchase. Please include a copy of your invoice for quicker processing. Open packages may be subject to 15% restocking fee.
SHIPPING
1.
Domestic orders are shipped USPS 1st Class Mail or Priority Mail, our
choice and normally shipped on the following business day.
2. International orders are shipped USPS Air Mail or Global Express, our choice and normally shipped on the following business day.
3. International orders are shipped USPS Global EXPRESS when orders are over $150 or over 1lbs but still our choice.
4. Global Express includes express shipping (3-6 day delivery), handling and insurance.
5.
Global Air Mail is NOT insured. We offer no guarantee on orders shipped
Air Mail once we have delivered an order to the Post Office.
6. International
Air Mail shipping normally takes 1-3 weeks but sometimes may take
longer depending on the speed of your countries Customs Department or
around the Christmas Holiday.
7. Please check your inbox and also your SPAM box for shipping notifications.
8.
YOUR CREDIT CARD OR PAYPAL ADDRESS SUPPLIED BY YOU WILL OVER RIDE ALL
OTHER ADDRESSES PROVIDED. WE MUST SHIP TO THE PAYMENT ADDRESS. PLEASE
ENTER YOUR PAYMENT ADDRESS ACCURATELY.
CANCELLATIONS
Cancellations must be submitted before the order ships for a full refund.
MISSING OR DEFECTIVE PARTS
Please
direct missing or defective parts inquiries through our 'contact us'
page. Please include your invoice number and include "parts" in your
header and we'll be sure to make it right. These policies cover the
original customer only.
ORDERS
Exotek reserves the right to cancel and refund orders or products for any reason.