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FAQs

IMPORTANT NOTE: Please check your junk/spam folders for our email replies or your shipping confirmation emails from paypal.com

UNITED KINGDOM CUSTOMERS:
WE HAVE A NEW DISTRIBUTOR HERETO HANDLE YOUR ORDERS PROMPTLY. All UK customers must go through our UK dealer network for Exotek products

SHIPPING

1. Most domestic orders are shipped USPS Priority Mail, our choice and normally shipped on the following business day.
2. International orders are shipped USPS Global PRIORITY or Global Express.
3. International orders are shipped USPS Global EXPRESS when orders are over $150 or over 1lbs but still our choice.
4. Global Express includes express shipping (3-6 day delivery), handling and insurance.
5. Global Priority is NOT insured or trackable. We offer no guarantee on orders shipped Global Priority once we have delivered an order to the Post Office.

 

6. Please check your inbox and also your SPAM box for shipping notifications.

7. YOUR CREDIT CARD OR PAYPAL ADDRESS SUPPLIED BY YOU WILL OVER RIDE ALL OTHER ADDRESSES PROVIDED. WE MUST SHIP TO THE PAYMENT ADDRESS. PLEASE ENTER YOUR PAYMENT ADDRESS ACCURATELY.

 


RETURNS

At EXOTEK RACING, your satisfaction is important to us. We allow returns and full credit to the original customer (minus shipping) for any unused products that are returned to us, shipping paid, within 14 days of purchase. Please include a copy of your invoice for quicker processing.

CANCELLATIONS

Cancellations must be submitted before the order ships for a full refund.

MISSING OR DEFECTIVE PARTS

Please direct missing or defective parts inquiries through our 'contact us' page. Please include your invoice number and include "parts" in your header and we'll be sure to make it right. These policies cover the original customer only.

ORDERS

Exotek reserves the right to cancel and refund orders or products for any reason.

PICK UP

Sorry but we do not offer pick up or walk in sales at this time. All orders are processed through the mail.

PHONE ORDERS

Sorry but we do not offer phone in orders at this time. All orders are processed through www.exotekracing.com

We rely on the hobby shops that stock Exotek products to offer sales over the phone so that we can focus on production.